1. Accessing NHS Services: A review of accessing NHS Services from Oldham residents with an Eastern European background

    Report -

    This review aims to learn more about the community’s experiences of accessing health services and understand people’s perceptions of how health services work and what is available.

  2. We must do all we can to combat health inequalities

    Response -

    Response by Imelda Redmond, National Director – 10 June 2020 in relation to evidence from Public Health England that COVID-19 is having a disproportionate impact on people from Black, Asian, and Minority Ethnic communities.

  3. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  4. Social Care Complaints

    Advice and Information -

    We can help you if you want to make a formal complaint about a social care service. This includes nursing homes, care homes, supported accommodation, home care providers etc.

  5. Complaints about NHS Services

    Advice and Information -

    As of 1 June 2022, Oldham’s Independent Complaints Advocacy Service will be transferred to Cloverleaf Advocacy and therefore will no longer be delivered by Healthwatch Oldham.

  6. GP Complaints

    Advice and Information -

    The care you receive from a GP is usually very good and most people don’t have any problems. But occasionally things can go wrong.

  7. NHS Dentist Complaints

    Advice and Information -

    NHS dental care is usually very good, and most people don’t have any problems. But occasionally things can go wrong.

  8. NHS Hospital Complaints

    Advice and Information -

    We can help you if you want to make a formal complaint about an NHS hospital service, or a private hospital service where the treatment is funded by the NHS.

  9. Other NHS Services

    Advice and Information -

    We can help you if you want to make a formal complaint about NHS service. This includes any services funded by the NHS and covers hospital services, GP services, dental services, pharmacies and community health services.

  10. Mental Health Services Complaints

    Advice and Information -

    We can help you if you want to make a formal complaint about a mental health service. This includes mental health services accessed within a hospital or community setting.

  11. Healthwatch England Report: Shifting the mindset - a closer look at NHS complaints

    Report -

    Healthwatch England have released a new report showing that Hospitals need to do more to show patients how the NHS is learning from mistakes. 

  12. NHS Complaints Annual Report 2019-20

    Report -

    We're delighted to share with you our annual report for the NHS Complaints Advocacy Service in 2019-20.