GP Complaints

The care you receive from a GP is usually very good and most people don’t have any problems. But occasionally things can go wrong.

Through our NHS Advocacy Service, we can help you resolve a problem with a GP Practice.

We encourage patients and families to try and resolve an issue informally by speaking to the Practice Manager in the first instance. Alternatively, we are here to provide an independent voice for both the patient and the Practice to help resolve a concern or complaint.

How to make a complaint

To make a complaint please use our self-help resource which will guide you through the different stages. Click onto the relevant link from the following list to access information or useful tools and tips:

If you have any questions, please contact our NHS Advocacy Service by email on or telephone 0161 622 5700.

Other useful information and contacts

Alternatively, you can contact NHS England to ask for advice, raise concerns or make a complaint about your GP service. NHS England is responsible for making contracts with GPs who provide primary health services.

You can contact NHS England by telephone on 0300 311 22 33 or by email at: and please put ‘For the attention of the complaints manager’ in the subject line.

More resources and information about making a complaint about a GP can be found on the Citizen’s Advice website.