How to make a complaint
To make a formal complaint please use our self-help resource which will guide you through the different stages. Click onto the relevant link from the following list to access information or useful tools and tips:
- Enquiry or complaint?
- Making an NHS complaint
- The NHS complaints process
- Writing your letter
- Example letter
- Local resolution meetings
- Medical records
- The Parliamentary and Health Service Ombudsman
- Other useful organisations
If you have any questions, please contact our NHS Advocacy Service by email on NHSComplaints@healthwatcholdham.co.uk or telephone 0161 622 5700.
Other useful information and contacts
Alternatively, if you want to make an informal complaint about a hospital service, including some mental health services, you can do this through the PALs Team based at the hospital. Their contact details can be found on the relevant hospital website.
If you are not happy with the outcome of your complaint through the PALs Team you can still raise a formal complaint either through our NHS Advocacy Service or directly to the Hospital Trust Complaints Team. Their contact details can be found on the relevant hospital website.
You can contact both the PALs Team and the Complaints Team at the Royal Oldham Hospital.