For this Forum, we asked specific questions about people’s understanding of their own mood, diagnosis, possible treatments and services they have accessed. The answers to these survey questions have been collated and analysed to identify any trends.
The project included 209 Health Literacy Questionnaires and 7 in depth interviews undertaken with parents with children under 5 within the Failsworth GP Cluster.
We have published a report which was undertaken with the aim of sharing with health and social care purchasers and providers a detailed account of the personal experiences of 26 people who use a range of health and social care services.
Initially Healthwatch Oldham identified that a number of complaints about access to the service, eligibility and patient information had been received by the local Patient Advice and Liaison (PALS). This resulted in this joint project.