The project included 209 Health Literacy Questionnaires and 7 in depth interviews undertaken with parents with children under 5 within the Failsworth GP Cluster.
Healthwatch Oldham's specific role in this project was to gather patient experiences from a locality and age group we historically had little contact with and identify people who may want to become more involved with Healthwatch.
- The need for clear visual information available in GP waiting rooms on mental health and mental health services that could be accessed for information and/or support
- The need for the same Health Care provider that parents could trust, who listened to them and knew them and their children
- All participants were satisfied with the support and level of care provided by a healthcare provider with Health Visitors receiving the best feedback in relation to overall satisfaction
- Participants cited; Feeling comfortable, trust, being listened to and having the same Healthcare Provider who knew them and their children as the essential basis to a good relationship with a Healthcare Provider
- The majority of participants felt they had sufficient information to actively manage their health particularly around a healthy diet for their children but not necessarily themselves
- All participants either had or were currently experiencing mental health issues including post traumatic distress, depression and anxiety