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Report -
We have published a report which was undertaken with the aim of sharing with health and social care purchasers and providers a detailed account of the personal experiences of 26 people who use a range of health and social care services. -
Advice and Information -
We can help you if you want to make a formal complaint about a social care service. This includes nursing homes, care homes, supported accommodation, home care providers etc. -
News -
Our next survey is designed to help us better understand more about your experience of applying for or receiving CHC funding. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
Report -
This review aims to learn more about the community’s experiences of accessing health services and understand people’s perceptions of how health services work and what is available. -
Response -
Response by Imelda Redmond, National Director – 10 June 2020 in relation to evidence from Public Health England that COVID-19 is having a disproportionate impact on people from Black, Asian, and Minority Ethnic communities. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.