This report explains the findings of the research undertaken looking at people’s experiences of health and social care services in Oldham during the COVID-19 pandemic. We have captured the experiences of local people in order that their experiences can help shape our health and care services, learn and move forward post the pandemic.
Greater Manchester has been disproportionately impacted by COVID-19 in comparison to the rest of the UK: Oldham is one of GM’s local authorities that have been in the top 20 local authorities across the UK by all-time case rate. Oldham has sustained enduring levels of COVID-19 since the beginning of the pandemic, with high numbers of people infected with COVID-19 and sadly over 690 reported deaths to date.
There is now a substantive body of evidence proving that more deprived areas have experienced higher mortality rates from COVID-19. COVID-19 has had a more severe impact on people with existing health conditions and factors such as older age, ethnicity, disabilities and income levels have increased the prevalence and severity for some people. The demographic make-up of Oldham’s population, comparatively high levels of poverty and deprivation have meant that some Oldham residents have been at increased risk throughout the pandemic.
Analysis of the feedback has identified a series of key themes which people spoke about in relation to COVID-19. These themes are:
- Access to services
- Cancelled appointments
- Experience within services
To understand more about these key themes, findings and the recommendations we have made, you can access the full report below.
The Oldham Care Organisation has provided us with a formal response to the report which you can see below: