There is much to be celebrated in this department. The overall experience of patients and their family and friends of the Haematology Day Care Unit was very positive.
Patients and family and friends felt well informed and if in doubt felt confident to ask a member of staff. Everyone had something positive to say about the whole staff team and overall patients were happy with the medical treatment they had received enjoying the relaxed atmosphere in the Treatment Area.
However, the following areas of concern were consistently raised by the majority of patients and their family and friends:
- Overcrowded waiting area
- Long waiting times
- Low levels of qualified staff
- Not enough car parking spaces