In April 2013 the North West Ambulance Transport Service changed to Arriva Transport Ltd. In tandem, the criteria for accessing this service also changed, resulting in many people unable to access the transport they require. Healthwatch Oldham convened a working group to review the evidence and develop a survey regarding the patients experience, following these changes. The results will be used to compare previous experiences prior to the changes, based on findings of survey work from LINks in Greater Manchester, in order to make recommendations. The findings will be provided to the commissioner regarding the service delivery against contractual expectations.