Developing a Culturally Appropriate Memory Service
Developing a Culturally Appropriate Memory Service is a partnership programme between Healthwatch Oldham, the Consultant Clinical Psychologist at Pennine Care NHS Foundation Trust and the BME Mental Health Community Development Team at Oldham Community Health Services designed to develop suitable dementia assessment tools for people of South Asian and Afro Caribbean backgrounds, via:
Awareness raising/wellbeing sessions with Indian and Afro Carribbean communities
Development of ‘dementia’ bolt-on modules (including Life Story work/training)
Recruitment of participants to focus group to assess cultural appropriateness of assessment tools
Development of culturally appropriate tool for communities
Recommendations for application across Penine Care Foundation Trust and GPs
In April 2013 the North West Ambulance Transport Service changed to Arriva Transport Ltd. In tandem, the criteria for accessing this service also changed, resulting in many people unable to access the transport they require. Healthwatch Oldham convened a working group to review the evidence and develop a survey regarding the patients experience, following these changes. The results will be used to compare previous experiences prior to the changes, based on findings of survey work from LINks in Greater Manchester, in order to make recommendations. The findings will be provided to the commissioner regarding the service delivery against contractual expectations.
Review and Development of Patient Reference Groups
To encourage patient participation within GP practices an initiative to review the 'Direct Enhanced Service' is taking place. An event is being planned to to celebrate successes so far for GP practice’s patient groups and to discuss the support necessary to progress. This will be a useful source of networking and partnership and a positive opportunity to meet these groups, consider progress so far and see how Healthwatch Oldham can work with the groups to promote and strengthen patient involvement even further. This is particularly important as the Patient Reference Groups consist of patients from each surgery and provide a patient perspective based on their experiences of the practice’s service. This service is in partnership with the Oldham Clinical Commissioning Group, Healthwatch Oldham and GP Practices.
District Partnerships Joint Working Development
District Partnerships and Healthwatch Oldham are working together to support the process of highlighting issues people are facing within the Borough. This will enhance the capacity of Healthwatch Oldham and provide another way for people to get involved, especially those would prefer to participate in their own local area.
"Quality" in Health and Social Care
The recent Francis Inquiry into the Mid-Staffs scandal has placed ‘quality’ in the national spotlight of late. That's why Quality Surveillance Groups are being established sub regionally, with input from Healthwatch at a Greater Manchester level. Within this process a member of the Healthwatch Governance Board is asked to sit on the Oldham CCG Quality Strategy Group, where health commissioning responsibilities will be addressed. A key area is ensuring “quality” in service delivery is used more broadly, within other organisations and areas of service may need to be considered by the Board.
Long Term Conditions QIPP
This programme has three main areas of focus:
Risk stratification/profiling (by GP practices)
Implementation of integrated health and social care teams
Shared decision-making and self managed care
Healthwatch Oldham is asked to:
Join the implementation team and Shared Decision Making working group
The Board is considering this within its wider priorities of supporting plans for integrated care.
Urgent Care Alliance
The Urgent Care Alliance was provided with key recommendations by Oldham LINk in December 2012 regarding Health Commission into Urgent Care. The Urgent Care Alliance has requested membership from Healthwatch Oldham, as on-going involvement and to monitor actions/progress against recommendations. This is an important role to ensure urgent care services are responsive to local people's needs.
Dementia Strategy Group
Healthwatch Oldham Vice Chair sits on dementia strategy to inform local service development.
Health and Wellbeing Board
Healthwatch Oldham's Chair occupies our statutory seat on the Health and Wellbeing Board. This gives Healthwatch Oldham an influencial position alongside key decision makers to inform the Health and Wellbeing Strategy and associated commissioning actions for the NHS & Oldham Council.