Healthwatch Oldham have published a report on the findings collected from an engagement exercise carried out at the Emergency Department at Royal Oldham Hospital.
The engagement undertaken involved carrying out a survey with 58 people who attended the Emergency Department and did not require admission to hospital. Further, more detailed follow up questionnaires were undertaken with 22 of the 58 surveyed.
This report details these patient’s experiences in their own words, highlights areas of good practice and offers key recommendations for further development.
Having the opportunity to work in partnership with the Pennine Acute Trust on this project enabled Healthwatch Oldham to enter a department within the hospital we had previously not accessed, and provided the department with immediate and relevant feedback whilst maintaining our role as the independent consumer voice.
You can access the full report and its findings below:
Healthwatch Oldham - Your Health and Care Experiences Report
Posted on 17/01/2018
Healthwatch Oldham have published a report which was undertaken with the aim of sharing with health and social care purchasers and providers a detailed account of the personal experiences of 26 people who use a range of health and social care services.
Healthwatch Oldham’s specific role in this project was to record people’s experiences of Health and Care services in their own homes, in their own words from a locality and client group historically we have had little contact with. All 26 respondents live in the Borough of Oldham, have more complex health and care needs and by definition often cannot get out and take part in community based activities.
This report details their experiences in their own words and offers four key recommendations that can inform practice going forward.
You can access the full report and its findings below:
Healthwatch Oldham Report ‘Your Child – Your Health Choices’.
Posted on 30/05/2017
Healthwatch Oldham has released a report which reviews their involvement and findings from the demographic data collected within the 'Your Child - Your Health Choices' Project. The project included 209 Health Literacy Questionnaires and 7 in depth interviews undertaken with parents with children under 5 within the Failsworth GP Cluster.
Healthwatch Oldham's specific role in this project was to gather patient experiences from a locality and age group we historically had little contact with and identify people who may want to become more involved with Healthwatch.
Please note this document compliments the report produced by Jacqui Greenfield at the end of the project and does not replace it. We appreciate that this is a year on from the end of Phase 1 of the project but felt the data was still important to share with you.
From the in depth interviews the following key messages arose;
The need for clear visual information available in GP waiting rooms on mental health and mental health services that could be accessed for information and/or support
The need for the same Health Care provider that parents could trust, who listened to them and knew them and their children
All participants were satisfied with the support and level of care provided by a healthcare provider with Health Visitors receiving the best feedback in relation to overall satisfaction
Participants cited; Feeling comfortable, trust, being listened to and having the same Healthcare Provider who knew them and their children as the essential basis to a good relationship with a Healthcare Provider.
The majority of participants felt they had sufficient information to actively manage their health particularly around a healthy diet for their children but not necessarily themselves
All participants either had or were currently experiencing mental health issues including post traumatic distress, depression and anxiety.
You can access the full report and an executive summary below this article:
Healthwatch Oldham have published a report on the findings collected at the Type 2 Diabetes Prevention and Awareness Forum from June 2016.
This report brings together all the data collected by Healthwatch Oldham during the Forum to help identify both positive and negative patterns and trends in relation to people’s understanding of diabetes.
These patterns and trends help Healthwatch Oldham to understand how people feel about their own perception of diabetes and the steps they can take to prevent type 2 diabetes.
The report can be accessed at the link provided below:
All of us have a right to be heard, says people’s health and social care champion
New research shows a shocking 1 in 3 of us report experiencing or knowing someone who has experienced abuse, neglect or malpractice whilst being cared for.
More than half of us who have experienced poor care in the last three years didn’t report it because we didn’t trust the system to act.
An overwhelming 94 per cent of us think the nation’s health and social care services need improvement.
These results from new research by Healthwatch England demonstrate that the public has serious concerns about the way they are being treated and cared for.
Yet, on the surface, satisfaction levels are high with almost three quarters of us stating that we receive good quality care.
We believe this paper-thin veneer of satisfaction is stopping us all getting to grips with the widespread failures across our health and social care services.
Healthwatch England has used its first report to Parliament to dig deep into people’s experiences and find out how things really are on the ground.
Today we are presenting eight consumer rights to help us all stand up for ourselves and drive improvement in our care homes, hospitals and GP surgeries.
Anna Bradley, Chair of Healthwatch England, said:
“Whether we are visiting A&E or require meals on wheels, the problem is the same. Few of us know what to expect from our care.
“Just seeing ourselves as having rights changes the game. It gets us thinking differently, asking different types of questions and helps us demand the standard of treatment and care we deserve.”
“We all need to stop acting like grateful patients and care users, and start to see ourselves as savvy consumers, insisting on our right to safe, dignified and high quality care.”
We are using this report to kick-off a national conversation around consumer rights in health and social care. Over the next 12 months, we will be collecting evidence from across the network of 152 local Healthwatch on whether or not these rights are being respected and will report our findings to Parliament.
Anna Bradley added:
“Consumer rights are second nature to us on the high-street, but by thinking this way, we can ensure people have a voice at the heart of the health and social care system.
“Over the next year, we will be testing this framework and where necessary we will use our statutory powers to make the politicians and policy makers listen and take action to empower all of us to speak our minds and ensure we get the services we need.”
The eight core consumer rights covered by the report are:
The right to essential services: we all have the right to a set of basic and essential treatment and care services at a defined standard.
The right to access: we all have the right to access services on an equal basis with others, when we need them and in a way that works for us and our families.
The right to a safe, dignified and quality service:we all have the right to high quality, safe services that treat us all with dignity, compassion and respect.
The right to information and education: we all have the right to information and education about how to take care of ourselves and what we are entitled to within the health and social care system.
The right to choose: we all have the right to choose from a range of high quality services, products and providers within health and social care.
The right to be listened to: we all have the right to have our concerns and views listened to and acted upon. We have the right to be supported in taking action if we are not satisfied with the service we have received.
The right to be involved: we are equal partners in determining our own health and wellbeing. We have the right to be involved in decisions that affect our lives and those affecting services in our local community.
The right to live in a healthy environment: we all have the right to live in an environment that promotes positive health and wellbeing.
For more information or to request a copy of the report, please contact Jacob Lant, Healthwatch England Media Manager on email@example.com or 07768648128.